Privacy Policy

01 Scope

This policy applies to everyone who uses thunchat.com, whether as a guest or with a fuller profile, in a browser or from a shortcut on a home screen. It starts to apply as soon as the site loads, because a guest session is created on your first visit so that matching can work.

In this policy, “ThunChat”, “we” and “us” mean the team that operates thunchat.com.

02 Information you provide

• The guest identifier created for you, plus any display name, picture or short description you choose to add to your profile.
• What you send in messages, plus your follow and block lists.
• Reports you submit about other users, and any email you send to support, including attachments.
• Records of purchases of coins or VIP: the item, the time, the amount and a reference from the payment provider. Payment card details are processed by the payment provider and are not stored by ThunChat.

03 Information collected automatically

• Device and browser details such as type, operating system, language setting and screen size.
• Your IP address and the approximate country it indicates, used for matching, for showing suitable content and for preventing abuse.
• Usage events, for example when a match starts or ends, which mode was used (Video, Audio or Text), and errors that help us fix problems.
• Cookies and similar browser storage that keep your session, settings and preferences between visits.

04 Calls, messages and translation

To connect a video or voice call, audio and video have to pass between you and the other person through the service. Text sent in a text match or through Messages is delivered and stored so that both people can see the conversation.

When a text message is translated automatically, its text is processed by a translation service so it can be shown in another language. Translation is not applied to voice or video.

Anything you show or say reaches a real person, who can see, hear and remember it. We cannot control what someone does on their own device, so please think before sharing anything personal.

05 Why we use information

• To run the service: create your session, match you with other people, deliver messages and keep your settings.
• To keep it safe: detect spam and abuse, look into reports, and restrict or remove accounts that break the Terms of Service.
• To process purchases and keep the records that payment and tax rules require.
• To improve ThunChat: understand which features are used, how matching performs and where errors happen, mostly through aggregated figures.
• To answer the emails you send to our support address.

06 Who else is involved

We work with service providers for hosting, content delivery, real-time media, translation, analytics and payments. They handle information on our behalf and only for those purposes.

We may disclose information when the law requires it, to respond to valid legal requests, or when we believe it is needed to protect someone from serious harm. Nobody can buy your personal information from ThunChat.

07 Retention

Information stays with us only while one of the purposes above still needs it. Session and usage data is kept for shorter periods than purchase records, which we may need to keep longer for accounting and legal reasons. Information related to a report may be kept while the report is open and for a period afterwards to prevent repeat abuse.

08 Security

We use reasonable technical and organisational measures to protect the information we handle, such as access controls for our team and secure HTTPS connections between your browser and our servers. No online service can promise perfect security, so please also protect your own device and keep personal details out of chats.

09 Your choices

• You can change or remove profile details you added at any time.
• You can block people, and stop using the service whenever you like.
• You can clear cookies and site data in your browser, which ends your current guest session on that device.
• You can ask for a copy of your information, a correction, or deletion by writing to [email protected]. We may need to confirm the request comes from you before acting on it.

10 Age

ThunChat is for people aged 18 or over, or the age of majority where they live if that is higher. We do not knowingly allow younger people to use it. If you believe someone underage is using ThunChat, report the account or email us and we will act on it.

11 International users

People from many countries use ThunChat, and the providers we work with may process information in countries other than yours. Where that happens, we take reasonable steps so that your information remains protected in line with this policy.

12 Changes to this policy

When our handling of information changes, this page and its date change with it. For significant changes we will make a reasonable effort to let users know in the service. Continuing to use ThunChat after an update means the updated policy applies.